WridgWays

International move from WA to New Zealand; told to expect 8 week turnaround however it was 8 months.

Furniture didn’t even leave Perth until close to 14 weeks after being collected; the containers then sat in Brisbane and arrived in Auckland in February. Further delays with

the agent in NZ who said Our containers weren’t being released due to unpaid port costs.

Furniture finally delivered in April; despite paying for door to door service the vehicles arrived a month later after much haggling with the NZ agent who wanted us to collect all 3 vehicles.

The damaged goods which we asked to address via insurance has gone nowhere; no contact from Wridgways since June.

I do not recommend this company.

Move size: 4 Bedroom Home Service cost: $22000

I'm offended with this part of my good's delivery.

I had everything picked up in Cairns Qld last month and Santa Fe there were absolutely amazing.
On this end instead has been nothing but anger filled stress.

On Monday last week(the week everything was due) I had a message left asking me to contact them back to organise a delivery day.
I did so during my lunchtime where I was told that the person that could help me was out for lunch. I left my details for a callback and heard nothing from them.
I called again on Tuesday at lunchtime, where an email was apparently sent by the person that answered the phone to the person that was meant to help me so I could have a callback. Nothing again.

Tried again on Wednesday and with the same results. On Thursday we called the central number instead of the direct one for Dandenong where we finally spoke to someome that could help us. When asked when we wanted to have the delivery I literally got told "ha! Not possible" when I asked anytime that week.

This led to getting the earliest delivery possible being Tuesday where we had to have a friend attend for the delivery as we were no longer available but thought to just get through this in the hope that the only incompetent part of this branch was the office.

Today I arrived home from work to find EVERY SINGLE cardboard box (which I packed with new packing boxes) ripped open and rummaged through. My friend unfortunately signed off for them( he was not given a copy) unaware of what the boxes were meant to look like.

I thought maybe there was some sort of quarantine but we were not informed whatsoever.

I've left a message with the office about this. I'm furious!

Move size: 2 Bedroom Home Service cost: $1300

I had to move a mid sized household from Perth, WA to Baltimore, MD USA. Initially it was a fairly daunting process because the moving companies want to SEE all the furniture, count the boxes and so on before they quote. Also I read some on-line reviews and it gave me the willies. So many horror stories of lost shipments, customs problems, broken items, poor service, hidden costs and so on.
 
So I approached Wridgways in Perth, Australia with some trepidation. I told them about the online reviews and Amanda actually went and looked at them (seems she had not seen them before). She recognized one of the disgruntled folks and thought they had complained quite incorrectly.
 
I was in a tight spot so decided to just go for it. Amanda was willing to quote a flat $10k for the move, which seemed fair to me. It was a 20' shipping container and we would be the only ones using it.
 
The movers came bang on time, they were cheerful and polite. They wrapped the furniture nicely and helped us get a few final things into tea chests. Within a few hours our container was sealed up and drove away into the sunset. My only complaint about this part is that I had no idea that we had filled only half the container. If I had known that I would have thrown a few more things in "for free"!
 
The container sat in the port for a couple of weeks because there was no ship to take it. We flew to our destination. After a month or so we received the first of several calls from Maria Arias at MI Group in the USA, the U.S. agent. She kept me well informed about the likely arrival time of the shipment. It did change a couple of times but that didn't cause any problem.
 
On the day of the delivery a truck arrived with our container. Then a crew of sturdy American fellows arrived. The seal was cut off the container and I saw that only one box out of more than 100 had moved in transit.
 
The movers laid down cardboard and taped it to the floor in the hall, which was nice although hardly necessary. They gave me the manifest to check as the items came in. I directed them to put the boxes in the various rooms. They unwrapped large items. Within a couple of hours it was all done and they cleaned up and left.
 
Over the next few weeks we gradually opened the boxes and brought out all our stuff. Nothing was broken, nothing was missing. Literally nothing.
 
I promised Amanda I would write a glowing review and here it is. Wridgways and MI Group did a really first rate job and I have no regrets at all. I recommend them without hesitation.

Service cost: $10000

We used Wrdigways for our interstate move as they had promised an easy and stress-free move. What we got was the complete opposite. We had timed our move in accordance with their delivery date, only upon arrival in cairns after a 30-hour drive we were told all of our furniture would be a week late. We paid for a single container which was more expensive but was a speedier delivery. We eventually found out that our goods were in a shared container which took longer and saved costs for WridgWays.

Communication is non-existant, promised callbacks that never happened, and no replies to emails.

Our stuff arrived, a week later than expected and found quite a few items had been destroyed or damaged. After staying in an Air BnB with our 2 dogs, no clothes, and having to take leave from work, this was NOT the start of a new life in Cairns we had hoped for.

Again, promised a measly $500 to cover $2000 worth of damage and had to keep chasing this up for over a month when we eventually received the funds.

The moral of the story is, if you want your furniture destroyed arriving late, anxiety, stress, and no communication.. use Wridgways as that's the only thing they can guarantee.

Move size: 2 Bedroom Home Service cost: $4200

I contracted Wridgways to conduct my removal to Canada on the basis of their reputation as international movers. At the start, they were very professional, with good follow up, but then, as the removal date approached and we had paid our costs, the service deteriorated remarkably. Not enough cartons were delivered for us to pack and on the day of the removal, the special cartons for our artwork were not delivered, only arriving after three separate return trips to the depot. Then it got worse - they asked for more money, saying we had taken more space than quoted. In fact we had reduced our volume, but it was clear that the poor quote was more about obtaining the job than actually being accurate with the quote. After uplift, which was on July 16, 2014, our goods sat in Sydney until early September, when they were finally placed on a ship, arriving in Vancouver in mid-October. When we contacted the agent here in Canada, we were advised only one truck a month goes from Vancouver to Montreal and it would be another two months minimum, before we saw our goods. This means that after being advised three months door to door, we are now looking at a minimum of five months and possible even longer, based upon the weather. Wridgways have been sub-standard in the conduct of our removal and now, even though I have been in contact with them by email, they do not even respond. Anybody considering an overseas removal with this company should shop around. If necessary, pay a little more, but stay away from Wridgways who, once they have your money, pay little attention to your needs and their promises. .

Service cost: $10000

Like a lot of customers reviews, my experience was pleasant until the cash was handed over then it deteriorated rapidly. Our goods were packed & left our house on the 4th November, with an arrival date in Adelaile of the 14th. On the 13th I made a call to confirm a time of delivery & to my was told a derailment had delayed the train & it was not expected to arrive until the 22nd. I had no been advised of the delay & had I not called highly doubt I would've been notified.
I looked into the derailment & found seceral inconsistencies with Wridgways story being:
1. Our furniture was still in the departure city when the derailment occurred several thousands of km's away (it never left till the 12th, 8 days after uplift).
2. They said they had no info on the container & therefore the whereabouts of the furniture. After speaking to the third party contractor, I was advised they are given all that info by Wridgways themselves.
3. Wridgways were able to tell me the 22nd as the new arrival date, but not why they knew that, or advise me when it left the departure city.

After gathering undeniable evidence that Wridgways held back our furniture to benefit them commercially (I.e another container on the same cart as ours was small) they stopped responding to our calls & emails. They offered no apology for leaving us stranded with no furniture long after the promised arrival date.

When the furniture did arrive, several pieces were damaged. Not to my surprise, they were no help with that either. They refused to take any responsibilty of the careless packing (I.e soft leather dining chairs up against a 90deg sharp angle which cut through the leather & some art works).
The customer service received was a disgrace. I will never use them again & will strongly advise others requiring removalists to find another company. You will not get anything but appalling service, complete disrespect for your belongings & unhelpful, rude & condescending conversations with staff that'll get you nowhere but several thousands of dollars out of pocket & a rather large replacement or repair bill for all the damaged goods.

Service cost: $4000

Having used Wridgways for domestic removals and had a great experience (admittedly some 15 years ago), I contacted them regarding my move from Elimbah, Queensland to Milwaukee, USA in early May, 2014. After much back and forth, the sales person, Matthew McPherson finally arrived to quote on the move. Up to this point, everything was fine and I had no misgivings.
On 4 June, the uplift occurred, but I was not present, having already left for USA. A friend was in attendance. Everything then went into a "black hole" until 28 July an email was received from Erik Croese, Export Co-ordinator advising that my effects would leave Sydney on 27 July, 2014 bound for Philadelphia, USA with an EDA of 19 September.
On 10 September, 2014 I received an email from Contour-USA, the local agents advising that the ship was arriving on 16 September and following customs clearance, arrangements would be made to schedule delivery. Not having heard anything from Contour-USA, I contacted them on 6 October and was told that as there weren't many deliveries to the Minnesota area, delivery should not be expected until December/January. When it was pointed out that Milwaukee is no where near Minnesota, but closer to Chicago, the estimated delivery was moved forward to early November. More protests and geography lessons subsequently resulted in a delivery on 17 October and this was when the real shock and horror began!
My furniture was well packed and arrived safely, undamaged. Of my personal effects, 5 out of 25 Cartons had contents seriously damaged or completely destroyed even though there was no external damage to the cartons. The packing was appaling, or as in some cases, non-existent. They call this Professional packing!! A number of cartons had also been previously used (other clients names and destinations were clearly written on the outside and muliple layers of packaging tape had been used indicating prior usage)- Quality Service? A standard lamp was wrapped in a plastic sheet (and therefore smashed) for a trip half way around the world - Professional packing??
I wrote to Matthew McPherson advising my disappointment, but not expecting much more than an apology and have heard NOTHING.
In conclusion, Wridgways have been sub-standard in both their removal practices and even when contacted, ignore you, the customer. Anyone considering using Wridgways as a removalist company for an overseas move should seriously think again and shop around, but above all, keep clear of Wridgways.

Service cost: $2500

We chose to use WridgWays to move our house interstate within Australia, and thought that we were getting a good deal. We were originally quoted 2 containers and that the first would arrive on to our new address on our desired date and the second possibly the very next day. We packed all our own boxes which I had bought outright from another source prior to WridgWays coming to load up the containers and were told that if we wanted more boxes, tape, etc, then to not hesitate to contact them. And that is where it all went down hill.

After paying 9K to tie up the invoice, we happily drove down to their HQ to collect some more boxes and tape. To our surprise we were greeted by one of their staff who sternly advised us, that we could not have any boxes but eventually managed to locate about 10 second hand ones that they had lying around. When I politely asked for some packaging tape, I was given the half of roll that the receptionist had on her desk.

Anyways, a couple days past and the truck came and our stuff was loaded into the containers. We were guaranteed by the two male removalists that our stuff would be in safe hands and we left things at that. Upon arriving at our new home, in a new State and waiting for our furniture to be delivered, we were then advised that the first container would be a day late. Fair enough. However when I enquired about the second container, we were then advised that it was still waiting to be shipped and that we would not have it delivered until a week after the first container arrived. Also, our family car which we also shipped through them which was supposed to be here at the same time as the first container was also delayed and we would not see that for another few days.

Had we been advised of the possible delays prior to our move, we may have been a little more comfortable with the situation, but as there was no communication whatsoever, this has been nothing but a really bad experience. Also once the first container arrived, we found multiple broken furniture items and even the WridgWays staff said to us that the containers were packed with "zero care factor". Upon contacting WridgWays, we were sternly advised that they accept no responsibility as we elected to choose an external Insurer. The thing is, when speaking with the initial WridgWays consultant, he advised us to get external Insurer's quotes so that we could get a competitive quote. What The!!

All in all, we are now out of pocket an additional 1K for a new insurance claim and as I write this we are still waiting our second container to be delivered which is now outside the time frame that we were advised of. WridgWays are the worst and will now get away with another bad experience because they are A-Holes.

Service cost: $9000

We moved two full containers interstate once they finished to offload at the new address they push us to sign a declaration that all item are in good condition as before.
Obviously it is impossible to assess(unpack) more than 200 boxes in few minutes and confirm that nothing is broken or nothing is missing from inside of those boxes.
They drove us crazy so my wife signed it.
From there the nightmare started since unfortunately we had several items missing and broken. After contact them they wanted not to cover anything with their insurance since we signed that paper, they treat you like criminals when in reality they are the ones..
Put simply this way: If anything goes wrong being delay, missing item, broken item etc. be prepared to confront them since they will do anything possible to push you to the limit and avoid taking any responsibility in order to avoid to spend money on their mishap etc. Avoid them at any cost! My two cents worth..

Service cost: $12000